Reference
FAQ
Answers to the questions we hear most.
Questions
Does Zipr hold my funds?
No. Your tokens stay in your own wallet, and every transaction is signed by you.
Do I need to create an account?
No. Connect a wallet and sign a short message to prove you own it. There is no email, password or identity check.
Why did my swap fail?
Usually because the price moved beyond your slippage tolerance before the transaction was confirmed, so the swap was cancelled to protect you. You only pay the network fee for the failed attempt. Try again, or raise slippage slightly for volatile tokens.
Why is a token marked Unverified?
It isn't on Jupiter's verified token list. Many legitimate new tokens aren't listed, but so are most scams. Check the contract address against the project's official channels before trading.
What happens if I lose access to this browser?
Your funds are safe in your wallet and in your Lighter account. You lose device-only data such as your watchlist, tracked wallets and contacts. On a new device, connect your wallet and enable perps trading again; export your tracked wallets first if you want to keep them.
Is the perps trading key safe?
The key is created in your browser and never sent to Zipr. It can place and cancel orders, and request a withdrawal that Lighter only pays to your own wallet address. Reset it on the Perps page at any time.
Why don't I see my Polymarket positions?
Positions opened on polymarket.com are held in a separate Polymarket wallet and appear there. Zipr shows shares held by the address you connect.
When do I receive my Zipr Points?
Usually within minutes of a fill. Only orders placed through Zipr count, and they are verified against Lighter's trade history.